Job Title: Customer Service Advisor
Location: Crystec Spas, Paphos, Cyprus
Employment Type: Full-Time (Monday to Friday, 9 am - 5 pm)

About Us:
Crystec Spas is the only hot tub manufacturer in Cyprus and the largest hot tub retailer in the region! We are committed to delivering an unparalleled experience to our customers and pride ourselves on providing only the best-in-class service.

Role Overview:
We are seeking a motivated and detail-oriented Customer Service Advisor to join our growing team. This role is crucial in supporting our customers' servicing needs, ensuring their satisfaction at every step. You will coordinate the hot tub engineers’ schedules, book appointments, and ensure efficient, timely service for our clients.

Responsibilities:

• Provide high-quality customer service to support customers with ongoing hot tub servicing needs.
• Use our CRM system to manage and coordinate engineers' schedules, optimize efficiency, and ensure proper follow-ups for a seamless customer experience.
• Book appointments and maintain accurate records of service schedules.
• Communicate with customers regarding service inquiries and follow-up on service outcomes.

What We Offer:

• Competitive salary plus commission opportunities.
• A collaborative and dynamic work environment.

If you’re ready to deliver exceptional service and support in a growing industry, we’d love to hear from you!

Job Title: Hot Tub Service Engineer
Location: Larnaca, Cyprus
Employment Type: Full-Time

About Us:
Crystec Spas is Cyprus's only hot tub manufacturer and the largest hot tub retailer on the island! Known for our high-quality products and exceptional customer service, we are expanding our team to maintain and enhance our service standards.

Role Overview:
We are seeking a skilled and reliable Hot Tub Service Engineer to join our growing team. In this role, you will be responsible for the installation, servicing, and maintenance of hot tubs across Cyprus, ensuring our customers enjoy seamless and trouble-free spa experiences.

Responsibilities:

• Install and service hot tubs to meet company and industry standards.
• Diagnose and repair any technical issues efficiently.
• Provide thorough and professional maintenance services for existing customers.
• Maintain accurate records of services and report on any recurring issues or required follow-up.
• Ensure excellent customer service by effectively communicating with clients and addressing their service needs.
   

What We Offer:

• Competitive salary and commission opportunities.
• Comprehensive training on Crystec Spa products and equipment.
• A supportive and collaborative team environment.
   

Qualifications:

• Strong problem-solving skills and technical aptitude.
• Good communication skills and customer-focused approach.
• Valid driver’s licence and willingness to travel for service appointments.