Vigour (Pre-Loved)

From the moment you purchase your spa with Crystec Spas you can rest assured that you have also purchased complete peace of mind. Starting with a clear, uncomplicated purchase through to a hassle-free installation and finally, the long-term peace of mind and satisfaction that comes with every Crystec Spa Standard warranty.

Crystec Spas include free island wide delivery for the Republic of Cyprus. A mutually agreeable delivery date will be determined at a time convenient for both parties and a Crystec team member will walk through a pre-delivery consultation with you either at the showroom, or over the phone to discuss the required access in detail. Essentially ensuring there is enough clearance to get your spa into position on the day, be it in the garden, the veranda or balcony.

When it comes to installing your spa, Crystec work tirelessly to take care of everything for you. From start to finish, ensuring every detail is covered and all you need do is enjoy the safe delivery and installation of your new spa. Simply relax and enjoy.

Spa Positioning

Once your spa has arrived on site, using specially designed equipment, the team will manoeuvre your spa into position for you. Crystec are happy to include a forklift for reaches up to two stories or 17m in height and/or if our trained Engineers feel it necessary. If, however your installation requires a larger crane for access then this will be discussed prior to delivery. You will be fully informed throughout the process.

Electrics / Power Supply

Crystec include all aspects of electrical fitting for your spa. Whether you have purchased a 13amp plug and play or a spa that requires a 32amp connection, Crystec have it covered.

Water Fill

To ensure your complete satisfaction, Crystec’s fully trained staff will always stay with you and your spa right to the end of the installation process, filling and testing your spa before leaving. This is a great opportunity for you to ask any further questions you may have and, to ensure your spa is ready for use as soon as possible. Once filled, they will talk you through the control systems and complete the initial panel set up for you.

Chemical Training

Finally, understanding water balance is key to ensuring the most enjoyable bathing experience. Crystec’s fully trained installation team will give you the essential chemical training required to maintain the best conditions in your spa.

This warranty applies to PRE-LOVED spas only.

Electrical Equipment and Plumbing - 12 months

Crystec Spas warrant all major spa components – specifically, the pumps, the heater, air blower and the control system – against malfunction arising from defects in materials and workmanship, for a period of 90 days to the customer. Includes replacement of component or parts necessary for repair and labour cost. Leaks from pump unions are expressly excluded from the warranty.

Performance

The customer must report any discovered fault to Crystec Spas within 10 days. A Crystec Spas representative will then diagnose the fault over the telephone and may suggest many possible solutions for the customer to attempt. If after these suggestions fail to resolve the fault, Crystec Spas will then send out an engineer. If an engineer is sent out, payment of a call out/travel charge will be required from the customer if beyond 30 days from the delivery date. Payment of the call-out/travel charge is necessary before an engineer will be sent out. If the engineer determines that any fault is not covered under this warranty, the customer will be solely responsible for the cost of any parts and the engineer's onsite labour charge.

Exclusions

Part-exchange hot tubs are limited to a 28-day warranty from date of delivery. All warranties hereunder are void if the spa has been subject to chemical misuse or chemical imbalances, alterations or modifications not authorised by Crystec Spas, attempts to repair the spa not authorised by Crystec Spas, incorrect use of the spa including but not limited to running the spa dry or filling the spa up incorrectly, electrical installation by a non- qualified electrician, ice in the spa, incorrect winter preparation, or commercial use. No part of the spa is warranted against chemical damage. This includes but is not limited to deposits of limescale on the spa shell or on spa components. Correct chemical use is the sole responsibility of the customer.

This warranty does not cover damage arising from the use of unauthorised sanitisers such as tri- chlor, acids, calcium hypochlorite, sodium hypochlorite, peroxides, any sanitizing chemical that may remain undissolved on the spa surface.

This used spa warranty does not cover, filter, headrests, covers, jets, spa shell or spa structure.

Disclaimer

Crystec Spas will not be liable for loss of use of the spa, or any incidental expenses incurred because of the repair or replacement of the electrical equipment and plumbing. This includes but is not limited to permanent decking or surroundings, flooring, any other fixtures, chemical loss, water loss or filter loss.

All warranties apply from the date the spa is delivered to the customer.