CURIUM VI

From the moment you purchase your hot tub from hottubhome, you can rest assured that you have also purchased complete peace of mind. Starting with a clear, uncomplicated purchase through to a hassle-free installation and finally, the long-term peace of mind and satisfaction that comes with every standard warranty.

hottubhome include free delivery to the UK Mainland. A mutually agreeable delivery date will be determined at a time convenient for both parties and a hottubhome team member will walk through a pre-delivery consultation with you either at the showroom, or over the phone to discuss the required access in detail. Essentially ensuring there is enough clearance to get your hot tub into position on the day, be it in the garden, the veranda or balcony.

When it comes to installing your hot tub, hottubhome work tirelessly to take care of everything for you. From start to finish, ensuring every detail is covered and all you need do is enjoy the safe delivery and installation of your new hot tub. Simply relax and enjoy.

Hot Tub Positioning

Once your hot tub has arrived on site, using specially designed equipment, the team will manoeuvre your hot tub into position for you. hottubhome are happy to include a forklift for reaches up to two stories or 17m in height and/or if our trained engineers feel it necessary. If however your installation requires a larger crane for access, this will be discussed prior to delivery. You will be fully informed throughout the process.

Electrics / Power Supply

hottubhome include all aspects of electrical fitting from the hot tub to the power supply.  Whether you have purchased a 13amp plug and play or a hot tub that requires a 32amp connection, hottubhome have you covered. hottubhome's installation teams are not authorised to carry out any works connecting directly to a fuse board and will NOT fit a cable into an isolator switch or consumer unit.  You will need a qualified electrician for this; however, we take care of the rest.

Water Fill

To ensure your complete satisfaction, hottubhome's fully trained staff will always stay with you and your hot tub right to the end of the installation process; filling and testing your hot tub before leaving. This is a great opportunity for you to ask any further questions you may have while our teams ensure your hot tub is ready for use as soon as possible. Once filled, they will talk you through the control systems and complete the initial panel set-up for you.

Chemical Training

Finally, understanding water balance is key to ensuring the most enjoyable bathing experience. hottubhome's fully trained installation team will give you the essential chemical training required to maintain the best conditions in your hot tub.

Your Comprehensive Crystec Warranty Covers -

Diamond Cast Shell Structural Warranty

Crystec Spas warrant that the Diamond Cast shell structure will not leak due to defects in workmanship and materials for a period of ten (10) years from the date of purchase.

Diamond Cast Shell Surface Warranty

Crystec Spas warrant that the exterior Diamond Cast acrylic surface finish will be free from blistering and cracking due to a defect in material or workmanship for a period of ten (10) years from the date of purchase.

Duratec Cabinet Warranty

Crystec Spas warrant the Duratec cabinet material to be free from defects in material and workmanship for a period of ten (10) years from date of purchase. This includes cracking, peeling and de-lamination but excludes fading and weathering of the Duratec cabinet which can naturally occur over time.

Plumbing Warranty

Crystec Spas warrant that the plumbing components will be free from defects in workmanship and materials for a period of ten (10) years from the date of purchase. This includes leaks from all internal and external fittings and bonded parts.

Electrical Component Warranty

Crystec Spas warrant that the factory-installed electrical components (pumps, the heater, the air blower and the electrical control systems) will be free from defects in workmanship and materials for a period of ten (10) years from the date of purchase. This excludes UV-C bulbs & Ozonator, which are recommended to be changed once annually.

LumiTec LED Light & Audiotec Music System Warranty

Crystec Spas warrant that all lights within the hot tub and the Audiotec music systems including speakers will be free from defect in workmanship and materials for a period of ten (10) years from the date of purchase.

Non-Electrical & Non-Plumbing Components Warranty

Crystec Spas warrant that the components not covered within the plumbing and electrical terms above (including internal head rests, steps and the hot tub cover) will be free from defects in workmanship and materials for a period of ten (10) years from the date of purchase. This excludes fading due to chemical use and weathering which can occur naturally over time.

Conditions

All warranties are subject to an annual service carried out by an authorised service engineer. Any hot tub that does not have an annual service within 30 days from each annual anniversary of purchase, will no longer be supported by the manufacturer’s warranty. Any movement of the hot tub from its original position or change of ownership from the original purchaser must be authorised/carried out by an authorised engineer.

All warranties apply to the original customer from the date of original installation, at the original address that the hot tub was installed. The warranty does not include engineer mileage or labour costs if no fault is found. The warranty does not include costs incurred using an unauthorised engineer. Customers must gain written consent from hottubhome before instructing an unauthorised engineer. In all cases, hottubhome has the sole responsibility for determining the cause and nature of a fault and this determination is final. hottubhome reserve the right to provide a replacement hot tub of equivalent value if we deem it to be necessary.

All warranties apply from the date the hot tub is delivered to the customer, which must be supported with evidence of the signed delivery by the authorised engineer.

This warranty shall be void if the failure or defect was attributable to any extrinsic cause, accidental damage, improper use, modification, adaptation, neglect, wear and tear, improper installation and improper connection with any peripheral, external electrical fault.

The customer must report any damage to the hot tub at the time of delivery.

The customer must report any subsequent discovered fault to hottubhome within 28 days from delivery.

A hottubhome representative will then diagnose the fault over the telephone and may suggest several possible solutions for the customer to attempt. If these suggestions fail to resolve the fault, hottubhome will send out an engineer in accordance with the service levels indicated below.

If an engineer visit is required, a call out charge of £95.00 will be payable in advance. A full refund shall be processed within 48 hours if a warranty fault is confirmed by a hottubhome engineer.

We are unable to guarantee that any issues can be resolved on the initial visit and if a return visit is required out of warranty a quote will be provided.

If the engineer determines that any fault is not covered under this warranty, the customer will be solely responsible for the cost of any parts and the engineer’s onsite labour charge. Charges will be applied at £95.00 for the first hour, then £50.00 per hour thereafter.

Due to variations in the standard of chemicals available in the marketplace and the fact that we are unable to determine the quality of products not sold by hottubhome.  It is a condition of all our warranties that only products sold by hottubhome should be used in your hot tub. This condition serves to protect the safety of the hot tub as well as its users. The use of unauthorised chemicals in your hot tub will result in your warranty being void. Headrests, covers, speakers and any other components shall not be covered by warranty in the event of chemical misuse or overusing chemicals. This condition includes but is not limited to chemicals, fragrances and cleaning products.

Support Hours: Monday-Friday 09:00-17:00

P1 - Hot tub is unusable with no immediate workaround available
RESOLUTION SLA*1
SLAs for Faults & Issues
(Time to Contact & Restore)
14 Business Days

P2 - Hot tub degraded on an intermittent basis or noncritical fault component
RESOLUTION SLA*1
SLAs for Faults & Issues
(Time to Contact & Restore)
24 Business Days

*1 Please note that a time and date will be provided in line with the above timescales and you must ensure that a responsible adult over 18 is in attendance for the duration of our engineers visit and able to sign off any completed works. From time to time we may need to amend your appointment date and/or time due to business needs and in this situation, we will provide you with at least one days’ notice for matters that are within our control.