This warranty applies to PRE-LOVED spas only.
Electrical Equipment and Plumbing - 12 months
Crystec Spas warrant all major spa components – specifically, the pumps, the heater, air blower and the control system – against malfunction arising from defects in materials and workmanship, for a period of 90 days to the customer. Includes replacement of component or parts necessary for repair and labour cost. Leaks from pump unions are expressly excluded from the warranty.
Performance
The customer must report any discovered fault to Crystec Spas within 10 days. A Crystec Spas representative will then diagnose the fault over the telephone and may suggest many possible solutions for the customer to attempt. If after these suggestions fail to resolve the fault, Crystec Spas will then send out an engineer. If an engineer is sent out, payment of a call out/travel charge will be required from the customer if beyond 30 days from the delivery date. Payment of the call-out/travel charge is necessary before an engineer will be sent out. If the engineer determines that any fault is not covered under this warranty, the customer will be solely responsible for the cost of any parts and the engineer's onsite labour charge.
Exclusions
The customer must report any damage to the Spa at the time of delivery.
The customer must report any subsequent discovered fault to Crystec Spas within 28 days from delivery.
A Crystec Spas representative will then diagnose the fault over the telephone and may suggest several possible solutions for the customer to attempt. If these suggestions fail to resolve the fault, Crystec Spas will send out an engineer in accordance with the service levels indicated below.
If an engineer visit is required, a call out charge of €95 will be payable in advance. A full refund shall be processed within 48 hours if a warranty fault is confirmed by a Crystec Spas Engineer.
We are unable to guarantee that any issues can be resolved on the initial visit and if a return visit is required out of warranty a quote will be provided.
If the engineer determines that any fault is not covered under this warranty, the customer will be solely responsible for the cost of any parts and the engineer’s onsite labour charge. Charges will be applied at €95 for the first hour, then €50 per hour thereafter.
Conditions
All warranties apply to the original customer from the date of original installation, at the original address that the Spa was installed. The warranty does not include engineer mileage or labour costs if no fault is found. The warranty does not include costs incurred using an unauthorised engineer. Customers must gain written consent from Crystec Spas before instructing any engineer not authorised by Crystec Spas. In all cases Crystec Spas has the sole responsibility for determining the cause and nature of a fault and Crystec Spas’ determination is final. Crystec Spas reserve the right to provide a replacement Spa of equivalent value if we deem it to be necessary.
All warranties apply from the date the Spa is delivered to the customer, which must be supported with evidence of the signed delivery by and authorised Crystec engineer.
This warranty shall be void if the failure or defect was attributable to any extrinsic cause, accidental damage, improper use, modification, adaptation, neglect, wear and tear, improper installation and improper connection with any peripheral, external electrical fault.
